Frequently Asked Questions

Our web development services include:

• Custom website design and development
• E-commerce solutions
• Content management systems (WordPress, Drupal, etc.)
• Web application development
• Progressive web apps (PWAs)
• API development and integration
• Website maintenance and support
• Performance optimization
• Accessibility compliance

We use modern frameworks and technologies to create responsive, fast, and user-friendly websites that meet your business objectives.

Yes, we provide comprehensive mobile application development services for both iOS and Android platforms. Our mobile development offerings include:

• Native app development (iOS/Android)
• Cross-platform development (React Native, Flutter)
• Mobile app UI/UX design
• App testing and quality assurance
• App store submission and optimization
• App maintenance and updates
• Integration with existing systems

We work closely with you to understand your requirements and create mobile applications that provide value to your users while supporting your business goals.

We offer a full range of cloud solutions to help businesses migrate to, optimize, and manage their cloud infrastructure:

• Cloud migration and strategy
• Infrastructure as a Service (IaaS)
• Platform as a Service (PaaS)
• Software as a Service (SaaS)
• Hybrid and multi-cloud solutions
• Cloud security and compliance
• Cloud cost optimization
• DevOps and CI/CD implementation
• Disaster recovery and backup solutions

We work with major cloud providers including AWS, Microsoft Azure, and Google Cloud Platform to deliver reliable and scalable cloud environments.

Our cybersecurity services are designed to protect your business from evolving threats and ensure regulatory compliance:

• Security assessments and audits
• Vulnerability scanning and penetration testing
• Security monitoring and incident response
• Endpoint protection solutions
• Network security implementation
• Data encryption and protection
• Identity and access management
• Security awareness training
• Compliance management (GDPR, HIPAA, PCI DSS, etc.)

Our security experts use industry best practices to identify vulnerabilities and implement robust security measures to protect your valuable data and systems.

Yes, our IT consulting services help businesses align their technology strategy with their business objectives:

• IT strategy development
• Digital transformation planning
• Technology roadmap creation
• IT infrastructure assessment
• Software selection and implementation
• Project management
• Business process optimization
• IT cost optimization
• Vendor selection and management

Our consultants bring years of experience across various industries to provide practical recommendations that drive business value.

You can access our technical support through multiple channels:

• 24/7 Help Desk: Call (415) 555-0199 for immediate assistance
• Email Support: Send your support request to support@mibitsolution.com
• Client Portal: Log in to our client portal to submit and track support tickets
• Live Chat: Available on our website during business hours
• Remote Support: Our technicians can access your systems remotely with your permission

For clients with support contracts, we provide priority response based on the severity of the issue and your service level agreement (SLA).

Our support hours vary based on your service plan:

• Standard Support: Monday to Friday, 8 AM to 6 PM (Local Time)
• Extended Support: Monday to Friday, 6 AM to 10 PM (Local Time)
• Premium Support: 24/7/365 support including weekends and holidays

For critical issues, our Premium Support and Enterprise clients have access to emergency support outside regular hours. All clients can submit support tickets online at any time, which will be addressed during the next business day or according to their SLA.

Our response times depend on the issue severity and your service level agreement:

Priority Level	Standard	Business	Enterprise
Critical (P1)	4 hours	2 hours	30 minutes
High (P2)	8 hours	4 hours	2 hours
Medium (P3)	24 hours	12 hours	8 hours
Low (P4)	48 hours	24 hours	16 hours

These times represent our initial response, not resolution time. Complex issues may take longer to resolve, but we keep you updated throughout the process.

Yes, we provide on-site support when necessary. While many issues can be resolved remotely, certain situations may require an on-site visit from our technicians. On-site support is available for clients within our service areas (generally within 50 miles of our office locations).

For on-site support:

• Standard clients: On-site support is available at an additional hourly rate plus travel expenses
• Business clients: A certain number of on-site visits may be included in your contract
• Enterprise clients: Regular on-site visits and emergency on-site support are typically included

On-site support should be scheduled in advance when possible, although we make every effort to accommodate emergency requests.

To help us resolve your issue quickly, please include the following information when submitting a support ticket:

1. A clear description of the problem
2. When the issue started occurring
3. Any error messages you're receiving (screenshots are helpful)
4. Steps you've already taken to try to resolve the issue
5. Whether the issue affects all users or just specific users
6. The impact on your business operations (to help determine priority)
7. Any recent changes made to your systems before the issue appeared
8. Your contact information and preferred method of communication

The more specific information you provide, the faster we can diagnose and resolve your issue.

We implement multiple layers of security measures to protect client data:

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
• Access Controls: Strict role-based access controls with multi-factor authentication
• Regular Security Audits: Continuous vulnerability assessments and penetration testing
• Secure Infrastructure: All systems are hardened according to best practices
• Security Monitoring: 24/7 monitoring for suspicious activities
• Physical Security: Secure data centers with restricted access
• Employee Training: Comprehensive security awareness training for all staff
• Incident Response: Well-defined protocols for handling security incidents

We also maintain compliance with relevant security standards such as ISO 27001, SOC 2, and industry-specific regulations.

mibitsolution maintains several compliance certifications to ensure we meet industry standards for security and privacy:

• ISO 27001: Information security management
• SOC 2 Type II: Controls relevant to security, availability, processing integrity, confidentiality, and privacy
• HIPAA: For handling healthcare information
• PCI DSS: For payment card processing security
• GDPR: Compliance with EU data protection regulations
• CCPA: Compliance with California Consumer Privacy Act

We regularly undergo third-party audits to verify our compliance with these standards and are committed to maintaining the highest levels of security and privacy for our clients.

We have a comprehensive Incident Response Plan that includes:

1. Detection: Continuous monitoring to quickly identify potential security incidents
2. Assessment: Immediate evaluation to determine the nature and scope of the incident
3. Containment: Rapid measures to isolate affected systems and prevent further damage
4. Eradication: Removal of the threat from all systems
5. Recovery: Restoration of affected systems to normal operation
6. Notification: Timely communication with affected clients according to relevant regulations
7. Post-Incident Analysis: Thorough investigation to understand root causes
8. Improvements: Implementation of lessons learned to prevent similar incidents

We comply with all applicable laws regarding breach notification and are committed to transparency with our clients regarding security matters.

Yes, we offer a Data Processing Agreement (DPA) to all clients who entrust us with their data. Our DPA:

• Clearly defines data processing roles and responsibilities
• Specifies the nature, purpose, and duration of data processing
• Outlines data security measures and practices
• Addresses data subject rights and compliance with data protection laws
• Includes provisions for subprocessors and international data transfers
• Establishes procedures for data breach notification
• Covers audit rights and compliance verification

Our DPA complies with GDPR requirements and can be customized to address specific client needs or regulatory requirements. Contact our legal team at legal@mibitsolution.com to request a copy of our standard DPA.

Our data retention policies are designed to balance business needs with privacy principles:

• Active Client Data: Retained for the duration of our service relationship
• Project Documentation: Typically retained for 3-5 years after project completion
• Support Records: Retained for 2 years from ticket resolution
• Backups: Rotated according to our backup schedule (typically 30-90 days)
• Financial Records: Retained according to applicable tax and accounting regulations

Upon contract termination, we offer clients the option to export their data. After the retention period expires, data is securely deleted using industry-standard methods. Custom retention periods can be established in your service agreement if you have specific requirements.

We offer several pricing models to accommodate different client needs:

• Fixed Price: Predetermined cost for well-defined projects with clear requirements
• Time & Materials: Billing based on actual time spent and resources used
• Monthly Retainer: Prepaid blocks of time for ongoing support and maintenance
• Managed Services: All-inclusive monthly fee for comprehensive IT management
• Subscription-Based: Regular payments for access to specific services or solutions

We work with clients to determine the most appropriate pricing model based on project scope, complexity, timeline, and budget constraints. Our goal is to provide transparent pricing that aligns with the value we deliver.

Billing frequency depends on your service agreement and pricing model:

• Project-Based Work: Typically billed according to agreed-upon project milestones
• Managed Services: Billed monthly in advance
• Support Plans: Billed monthly or annually depending on your plan
• Time & Materials: Billed monthly for work performed in the previous month
• Retainer Agreements: Billed at the start of each retainer period

All invoices include detailed information about the services provided. Payment terms are typically net 30 days, though this can be adjusted in your service agreement.

We accept several payment methods to provide convenience for our clients:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• ACH/bank transfers
• Checks (for US clients)
• Wire transfers (for international clients)
• Corporate purchase orders (for approved accounts)

For recurring services, we offer automatic payment options to ensure uninterrupted service. You can manage your payment methods and view billing history through our secure client portal.

Yes, we offer several types of discounts:

• Annual Payment Discount: Save 10% when paying annually instead of monthly for ongoing services
• Multi-Service Discount: Clients who use multiple services receive bundled pricing
• Non-Profit Discount: 15% discount for qualified non-profit organizations
• Educational Institutions: Special pricing for schools and universities
• Startup Program: Discounted services for qualifying early-stage startups
• Long-Term Contract Discount: Preferred rates for multi-year agreements

Speak with your account manager to learn which discounts may apply to your specific situation.

Our refund policy varies by service type:

• Project-Based Services: For fixed-price projects, payments for completed milestones are non-refundable. If you terminate a project in progress, you'll be billed only for the work completed.
• Subscription Services: Prorated refunds may be available for the unused portion of your subscription period, subject to the terms in your service agreement.
• Managed Services: Monthly service fees are generally non-refundable for the current month but can be canceled for future months with proper notice (typically 30 days).
• Hardware and Software: Returns and refunds for purchased hardware or software are subject to the manufacturer's return policy.

If you're dissatisfied with our services, please contact your account manager to discuss your concerns. We're committed to client satisfaction and will work to resolve any issues.